Refund and Cancellation Policy

Refund & Cancellation Policy

For Thrive Digital – Products

Effective Date: 15-Dec-25

Thank you for purchasing from Thrive Digital – Products (“we”, “our”, “us”). Please read this policy carefully before making a purchase, as it explains how refunds and cancellations are handled for our digital products.

1. Nature of Products

All products sold by Thrive Digital – Products are digital products, including but not limited to:

  • Ebooks

  • Guides

  • Planners

  • Templates

  • Toolkits

  • Worksheets

  • Digital downloads

Once a digital product is delivered or access is granted, it cannot be physically returned.

2. No Cancellation After Purchase

Once an order is successfully placed and the digital product is delivered or access is provided:

  • Cancellations are not allowed

  • Orders cannot be reversed

Please review product details carefully before purchasing.

3. No Refund Policy (Standard Rule)

Due to the digital nature of our products:

  • All sales are final

  • No refunds will be issued once the product is delivered or accessed

This policy helps protect our intellectual property and prevent misuse.

4. Exceptions – When a Refund MAY Be Considered

Refunds may be considered only in the following cases:

✅ a. Duplicate Payment

If you are charged more than once for the same product due to a technical error.

✅ b. Non-Delivery of Product

If you do not receive the product or access link due to a verified technical issue and we are unable to resolve it within a reasonable time.

❌ Refunds will NOT be provided for:

  • Change of mind

  • Accidental purchase

  • Lack of usage

  • Incompatibility with personal preferences

  • Failure to read product description

  • Misunderstanding of product purpose

5. How to Request a Refund (If Applicable)

To request a refund (only for eligible cases), contact us within 7 days of purchase with:

  • Your full name

  • Registered email address

  • Transaction ID / Order ID

  • Reason for the request

📧 Email: [your email address]

All refund requests are reviewed on a case-by-case basis.

6. Refund Processing

If approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days, depending on the payment gateway

7. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first may result in:

  • Suspension of access to current and future products

  • Blocking of services

  • Legal action if misuse is identified

We encourage you to contact us first so we can assist you.

8. Free Products

Free downloads or free resources are not eligible for refunds.

9. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be updated on this page with an effective date.